Contact Us
We'd love to hear from you
Get in Touch
Whether you have a question about an order, need help with your account, or want to share feedback, we're here to help.
For general inquiries, support requests, or business partnerships, email us at: [email protected]
Response Time
We aim to respond to all inquiries within 24-48 hours during business days. For urgent matters related to an active order, please include your order number in the subject line.
Before You Contact Us
You may find a faster answer in our Help Center. Common topics include shipping times, return policies, payment methods, and seller accounts.
For Sellers
If you're a seller with questions about your shop, listings, or fees, please reach out through the Shop Manager or email us with "Seller Support" in the subject line.
Office Hours
Monday – Friday, 9:00 AM – 6:00 PM (CST, UTC+8). We're closed on weekends and public holidays.